Return policy

Return & Refund Policy

At Karolinapizhankova.store, we strive to ensure our customers are completely satisfied with their purchases. If you're not happy with your order, we offer a hassle-free return and refund policy to provide you peace of mind.

1. Return and Exchange Period
We offer a 30-day return and exchange window from the date of delivery. If you're not satisfied with your purchase, you can return it for a full refund or exchange it for another product, free of charge.

2. Free Returns and Exchanges
We do not charge any fees for returns or exchanges. We believe in making the process as simple and straightforward as possible to ensure your satisfaction.

3. Return Shipping Costs

  • If the return or exchange is due to an error on our part (e.g., defective product or incorrect item), we will cover the return shipping cost.

  • If you are returning the product for other reasons (e.g., change of mind), the customer is responsible for return shipping fees.

4. Condition of Returned Products
To be eligible for a return or exchange, the product must be unused, in its original condition, and in the original packaging. Any items that have been damaged or altered may not be eligible for a return or refund.

5. Refund Process
Once we receive the returned item and confirm its condition, we will process your refund to your original payment method within 7-10 business days.

6. How to Return or Exchange
To initiate a return or exchange, please contact us at the following details:

  • Email: [email protected]

  • Phone: +1 (415) 555-8976

  • Address: 6501 San Fernando Rd, Glendale, CA 91201, USA

Please ensure to include your order number, a description of the issue, and whether you prefer a refund or exchange.